When there’s a startup that sells, for example, or there’s a startup that’s super successful and is growing, people’s view of who drove the success is very highly correlated to who they know at the company. Chris Dixon will say, “Oh, HuffPost is really a tech company and Jonah was a big important part of it.” Because he knows me. But then someone who’s friends with Arianna will say, “Arianna’s a force of nature. She is constantly on TV. She was the name and the voice of the site. Her blog posts were constantly in the news cycle. That’s where the site mattered.” If you talk to someone who knows Kenny, they’re like, “Oh, Kenny was behind the scenes, building this whole thing and planning this out. He’s done it before, he’ll do it again.”
That’s true, not just for HuffPost. It’s true with most companies. The thing you’re closest to, you think has the biggest impact. That, I think, is the cognitive bias that makes it hard for me to answer the question. The system as a whole matters so much. Any one of us who thinks that they’re solely responsible for the success of the company is, by definition, wrong, and the relationship between all the different pieces of the company has to be strong.
In some cases, there’s things that aren’t even measurable. Like maybe just having tech, edit, and business teams communicating effectively, is more important. The lines might be more important than the dots.