“Use commitment language in daily standup meetings, in one-on-one meetings and everywhere promises are made.”— Roy Osherove, amazon.com
“For commitment language to work for integrity to exist, you have to insist that people commit only to things in their own control.”— Roy Osherove, amazon.com
“I can't promise to fix a specific set of bugs by a specific date. Bugs often aren't as innocent and easy to fix as they may seem; my commitment can easily be broken.”— Roy Osherove, amazon.com
“This problem of hiding important information is prevalent in our industry because we technical folk like to believe in miracles.”— Roy Osherove, amazon.com